Refund policy

At Shree Silks Creation, we want you to shop with confidence. We take care to describe our sarees and traditional clothing accurately and pack orders carefully.

1. Return Request Window

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery.

Please provide:

Your order number.
Your name and contact number.
Clear photographs or a video showing the issue.
Photographs of the packaging and shipping label, where relevant.

Please retain the product, tags, and original packaging until your request has been reviewed.

2. Eligible Return Requests

Returns are considered for products that arrive damaged, have a manufacturing defect, or are different from the item ordered.

Requests will be reviewed based on the information provided and the circumstances of the issue. Any applicable consumer rights under law will be respected.

Change-of-mind returns are not offered under our standard policy. This restriction does not apply where a return or refund is required by applicable law.

3. Exchanges

Exchanges are available only for approved cases involving damaged, defective, or incorrect products.

Exchanges are subject to verification and product availability. If the same product is unavailable, we will contact you to discuss an appropriate resolution, including a refund where applicable.

4. Return Shipping Charges

For approved returns involving damaged, defective, or incorrect products, Shree Silks Creation will cover the reasonable return shipping costs and explain the return procedure.

Please contact us before sending any product back. Unauthorised returns may delay the review process.

5. Refunds

If a refund is approved, it will be issued to the original payment method wherever possible.

The time required for the refund to appear in your account may depend on your bank, card issuer, or payment service provider. We will communicate the refund status when available.

If the original payment method cannot receive the refund, we will contact you to arrange an appropriate alternative, subject to applicable law.

6. Order Cancellations

If you wish to cancel an order, contact us as soon as possible with your order number.

Cancellation requests will be reviewed according to the order's processing and dispatch status. Once an order has been dispatched, cancellation may not be possible through the ordinary cancellation process.

Any approved cancellation and refund will be handled in accordance with applicable law.

7. Product Appearance

Saree colours and textures may appear slightly different due to lighting, photography, and screen settings. Please review the product description carefully before purchasing.

This does not affect your rights if the product is defective, incorrect, or materially different from its description.